Terms of Service

These terms apply when you book a clean with Leo Luxe Clean, 14 Blinco Lane, George Green, Slough SL3 6RQ. They are written to be easy to read. Nothing in them affects your legal rights as a consumer. If you have a question, call us on 07845 239774 or email info@leoluxeclean.co.uk.

1. Quotes

Prices on our website are starting prices. Before any work starts we give you a quote based on what you have told us about the property, the type of clean and how often you want us. If the job turns out to be very different from what was described (for example, much larger or in a much worse condition), we will tell you before carrying on and agree any change in price with you. We will never add charges without telling you first.

2. Bookings

A booking is confirmed when we have agreed a date, time and price with you by phone, WhatsApp, email or text. Regular cleans (weekly, fortnightly or otherwise) carry on until either of us stops them. There is no contract term and no minimum number of visits.

3. Changing or cancelling

If you need to move or cancel a clean, please tell us as early as you can so we can offer the slot to someone else. If we ever need to change a booking, we will contact you as soon as possible and offer another time.

4. Access, keys and your home

• Please make sure we can get in at the agreed time, whether you are home or have given us a key or code.
• Any keys or codes you give us are kept securely and only used for your cleans.
• We need running water and electricity to work. Please let us know about pets, alarms, parking or anything else we should be aware of.
• Please put away cash, jewellery and other valuables, and tell us about any items or surfaces that need special care.
• For our team's safety, we may decline work that involves hazardous waste or unsafe working at height.

5. Products and equipment

We bring our own cleaning products and equipment. If you would like us to use particular products, for example because of allergies, tell us when you book.

6. If you are not happy

If something has been missed or not done to standard, tell us as soon as you can, with photos if possible. We will come back and put it right at no extra charge. For end of tenancy cleans, if a landlord or agent raises a cleaning issue, let us know and we will return within 48 hours to sort it.

7. Damage and breakages

We take care in your home and hold public liability insurance. If something is damaged while we are working, please tell us as soon as you notice so we can look into it. We are not responsible for damage caused by existing faults, wear and tear, or items that were not secure, or where we followed your instructions.

8. Payment

The price and how to pay are confirmed when you book. Please pay by the date we agree. If a payment is late, we may pause further bookings until it is settled.

9. Our team

Everyone who cleans for us is DBS checked. To keep things fair to our staff, please do not employ a member of our team privately while you are a customer.

10. Complaints

If you have a complaint, contact us on 07845 239774 or at info@leoluxeclean.co.uk. We will try to resolve it quickly and fairly.

11. Your information

We use your details only to provide our services. See our privacy policy for more.

12. The law that applies

These terms are governed by the law of England and Wales.